1.1. This User Agreement (hereinafter: Agreement) regulates the relationship between the Owner, the Administrator and the User of e-Government portal and its components.
1.2. The following concepts are used in this Agreement:
1.3. All the other terms and definitions used in this Agreement are interpreted in accordance with the current legislation of the Republic of Kazakhstan.
2.1. This Agreement is a public offer. By accessing the materials of the Portal and its components, the User is considered to have joined and accepted all the terms of this Agreement.
2.2. Upon the consent of the Owner, the Administrator has the right to unilaterally change the terms of this Agreement at any time. The changes come into force after 3 (three) days from the date of publishing the new version of the Agreement on the Portal and signing the new version of the Agreement by all the Users once more during authorization with simultaneous loss of the previous version of the Agreement.
2.3. If the User does not agree with the changes made, s/he is obliged to withdraw from the Portal and its components and stop using the materials and services of the Portal and its components.
2.4. The User uses the Portal components according to the instructions available in the personal account.
2.5. Service delivery via SMS and receipt of notifications, including informational ones in the SMS format is fee-based and payment is made from the User phone account. Fee for SMS is charged according to the User current billing plan. PUSH notifications are free-of-charge.
2.6. The service provider or service delivery subject is responsible for the accuracy of data obtained as a result of services delivery through the Portal and its components.
2.7. An e-mail specified by the User in the registration form on the Portal is intended for receiving notifications in the event of:
2.8. By signing this Agreement, the User undertakes responsibility for gathering, processing, keeping, downloading and using his/her personal data available to government agencies and other information provided by the User on the Portal in order to provide him/her with services through the Portal and its components, as well as to improve the service delivery quality.
3.1. The Owner and the Administrator have the right:
3.1.1. If necessary, verify the accuracy of data entered by the User, including through contacting government agencies and other organizations.
3.1.2. If the User violates the terms of this Agreement, refuse to register the User, delete or block the User account.
3.1.3. Send informational notifications to the User in the format of SMS and PUSH notifications.
3.1.4. If the User actions pose a threat to the access of other Users or to the data of other Users, the Administrator has the right to suspend or interrupt the User session and temporarily block his/her requests.
3.2. The User has the right to:
3.2.1. Get consulting and practical assistance from the Administrator regarding the use of the Portal and its components by contacting the Integrated Call Center (1414).
3.3. The Owner and the Administrator are obliged to:
3.3.1. Ensure the confidentiality of the User personal data by preventing their disclosure without the consent of the User or his/her legal representative or based on other legal grounds according to the current legislation of the Republic of Kazakhstan.
3.3.2. Ensure the functioning of the Portal and its components.
3.3.3. Keep the password entrusted to them for User access in secret from unauthorized persons not related to the data exchange process, except in cases provided for by the legislation of the Republic of Kazakhstan.
3.4. The User is obliged to:
3.4.1. In order to get the services via the Portal and its components:
3.4.2. Provide the Owner and the Administrator with accurate and complete information on the items offered in the registration form on the Portal or when using its components.
3.4.3. Not taking actions that might violate the legislation of the Republic of Kazakhstan or the norms of international law, including in the field of intellectual property, copyright and/or related rights, as well as any actions that lead or may lead to disruption of the normal operation and services of the Portal and its components.
3.4.4. Avoid comments and other entries on the Portal and its components contradicting the requirements of the legislation of the Republic of Kazakhstan and generally accepted norms of morality and decency.
3.4.5. When working on the Portal, not to impersonate another person, not to use materials containing viruses or other malicious software, use only own digital signature.
3.4.6. Not to use the Portal and information obtained on the Portal for the purposes of terrorism, extremism, incitement of ethnic hatred and for other purposes prohibited by the legislation of the Republic of Kazakhstan.
3.4.7. Properly observe the terms of this Agreement.
4.1. In case of violation of the terms of this Agreement, which caused harm to all or one of the parties to the Agreement, the guilty party is liable in accordance with the legislation of the Republic of Kazakhstan.
4.2. The Administrator is not responsible for technical temporary failures and interruptions in the operation of the Portal and its components that have arisen for reasons beyond the control of the Administrator, the Owner, or in the case of scheduled maintenance activities of the Portal and its components.
4.3. The Owner and the Administrator are not responsible for temporary failures and interruptions in the operation of communication lines, other similar failures, as well as for malfunctions of the computer, mobile communication device from which the User accesses the Portal and its components.
4.4. The Owner and the Administrator are not responsible to the User for the actions of other Users, service providers and any other participants of the Portal and its components.
4.5. The Owner and the Administrator are not responsible for any direct, indirect damage, including lost profits, damage from use, loss of data or any other non-material losses, damage to reputation and other damage resulting from:
4.6. The User is fully responsible:
4.7. The User undertakes all the risks and possible damage resulting from the provision of false information about themselves, as well as for the transfer of their own data to third parties related to registration on the Portal and its components, and the use of its components.
4.8. When using the Portal, the User does not have the right to:
5.1. All possible disputes arising from or related to this Agreement are subject to settlement in accordance with the applicable legislation of the Republic of Kazakhstan.
5.2. Inaction on the part of the Administrator in case of violation by any of the Users of the provisions of the Agreement does not deprive the Owner of the right to take appropriate actions later to protect their interests and protect property and non-property rights to the Portal materials protected in accordance with the legislation.
5.3. This Agreement comes into force when the User visits the Portal for the first time and is valid between the User and the Administrator throughout the entire period of use of the Portal by the User.
5.4. This Agreement is governed by and interpreted in accordance with the laws of the Republic of Kazakhstan. Issues not regulated by the Agreement are subject to settlement in accordance with the legislation of the Republic of Kazakhstan.